How long will it take for my order to arrive?
Your jewellery piece is made to order and typically takes 4-6 weeks to craft with care. However, The production time will vary from piece to piece. You can find the specific production time for each piece listed within the product page under Timings. Please note shipping timeframes do not include production time.

I need my order sooner than your standard production time, what can I do?
If you require your order sooner than our standard production time, you will need to upgrade your order to be shipped with our Priority Service.
If you're unsure of timings, please contact our customer care team.

What payment methods do you accept online?
We accept Mastercard, Visa, Amex, Afterpay and Paypal. Please note, we do not accept Afterpay payments on orders over $2,000.
If you are purchasing an engagement ring on our website, we require the full payment upfront.
Alternatively, we have an invoicing option which requires a 50% deposit to get started with the ring and then the remaining 50% upon completion of the ring. This option does incur a $250 invoicing fee but it allows you to not have to pay the full amount upfront.
Please get in touch with our bespoke team to find out more information.

Can I checkout using Afterpay?
Yes, you can checkout using Afterpay if you are located within Australia and have an Afterpay account.
Please note AfterPay is only accepted on orders under $2,000.

How do I track my order?
Our team will be in touch when your order is ready to be shipped. Once dispatched, you will receive tracking information via the email address connected to your order.

Do you ship internationally and interstate?
We ship Australia-wide and internationally upon request.

Do you require signature on delivery?
We require signature on all orders over $500.

Will I have to pay duties and taxes?
This will vary depending on the recipient's country and the relevant import laws, duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to.
Payment will be required in order for your order to be released from customs. For more information, please see our Shipping Policy page.

What happens If I'm not home for the delivery?
For all Australia Post shipments, your order will be taken to the nearest post office and can be collected with relevant ID.
For all courier deliveries, your order will be taken to the nearest depot. Should this happen, you will receive instructions on how to collect your package.

Do you offer in-studio collection?
Yes, once you have been notified that your order is ready for collection, you are welcome to collect your online order in our Sydney CBD studio. Please note there is an appointment required.
For all engagement ring and wedding band orders, please get in touch with our bespoke team to arrange a suitable time to collect your order.

Is your jewellery made-to-order?
Yes, our jewellery is made-to-order. We have a limited amount of standard pieces that are ready to ship.
Please refer to the individual product page for specific production time.

Where are your pieces made?
Every piece of our jewellery begins with a vision brought to life in Australia. Our designs are thoughtfully created by our in-house team, blending modern elegance with timeless appeal. From the initial sketch to the final polish, we are deeply committed to exceptional craftsmanship, ethical sourcing, and quality at every stage. While we collaborate with trusted partners to bring our designs to life, each piece is carefully overseen and quality-checked to ensure it meets our high standards. The result is jewellery that is as meaningful as it is beautiful, crafted with intention, designed to last.
The exception to this is our Tennis range which are imported from a trusted international supplier using ethically sourced and recycled materials.

What are your pieces made from?
We work with 9Kt, 14Kt and 18Kt gold and platinum.

What is the difference between 9kt and 18kt?
This refers to the percentage of pure gold in the alloy — 9ct is 37.5% and 18ct is 75% pure gold.
The different alloy mixes will affect the colour, hardness and durability of the piece.

How do I choose a ring size?
When ordering your Lotus Jewels ring you can use this sizing chart to make sure you order the correct size.
Please contact us if you want any further information.

What is your return policy?
As each piece is made to order, we are unable to offer refunds for change of mind or incorrectly purchased items.
For more information, please see our shipping and returns page.

I need my piece repaired, can you help?
Yes, we offer a repair service on most of our pieces. You can find out more information on our returns page.

Can I return my order for a refund?
As each of our pieces are made to order based on your specifications, we do not give refunds if you change your mind or incorrectly purchase an item.
You can find out more on our shipping and returns page.

Do Lotus Jewels pieces come with a warranty?
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Can you repair my piece outside of the warranty period?
Yes, we do offer a repair service for a small fee. You can find more information on our returns page.

Can I design my own engagement ring?
Yes of course! Using our ring builder you can customise your stone specifications, change the setting material, add a hidden halo and more.

What is the process of picking and purchasing an engagement ring?

1. You provide a brief, this can be as detailed or as top level as you like but important details are budget, ring size and date required.
2. We provide you with a quote with a couple of options around your budget. So if you budget window was 7k-10k we would show you 7k, 8.5k and 10k so you can see the difference.
3. Once you’ve chose a stone, we invoice 50% and once payment is cleared we purchase the stone.
4. We create technical drawings for you to approve.
5. We make your ring.
6. We show you photos and videos of the ring and the remaining payment is due
7. We organise to get your ring to you.

How do I determine my ring size?
You are more than welcome to book an appointment at our studio and we can accurately measure your ring size.
If you're unable to make it into the studio, our recommendation would be to visit a local jeweller to have your ring size determined.

Is a lab-grown diamond a real diamond?
Yes, lab grown diamonds are as real as they get. With an identical physical and chemical DNA make-up to mined diamonds, there is nothing that makes lab grown diamonds fake or inauthentic in any way. Visit our diamond page for more information.

How will I get my engagement ring?
If you are local to NSW, you are able to collect your ring from our studio. If you aren't local, or are unable to collect it from our studio, we offer complimentary tracked shipping.
You can find out more on our shipping page.

How long is the warranty on my engagement ring?
Our engagement rings have a 12 month warranty, however if there is a manufacturing fault after this time we will of course work with you to get the ring repaired.

Do you work with pre-existing stones?
Yes, we’re proud to work with pre-existing stones and understand the sentimental value they can hold. Whether you’d like to incorporate a cherished heirloom into a new design or completely remodel an existing piece of jewellery, our team will work closely with you to create something truly special. We take great care in handling your stones and offer expert guidance throughout the process to ensure the final piece reflects both your vision and the story behind it.

Is my order insured during transit?
All engagement rings and wedding bands are insured whilst in transit. Every order sent with a courier is required to have a signature upon delivery, and you will be responsible for signing for the receipt of your package. Once the piece is signed for, it is no longer considered in transit and is therefore no longer insured.

Do you offer half sizes for rings?
Yes, we can create your ring in a half size. Please add this product to your cart during checkout and specify the size that you require.

Can you resize my engagement ring if it's the wrong size?
Yes, we offer one complimentary ring resize for all our engagement rings. Please contact us if you have any questions.

How are lab-grown diamonds made?
The lab-grown diamonds we select for our pieces are classified as Type 2A - grown using the Chemical Vapour Deposition, or CVD method. To generate the CVD process, a seed from a mined diamond is planted in a low-pressure microwave chamber. Hydrogen and methane gases are then introduced, and a microwave generator pumps energy in, igniting a glowing plasma ball. Carbon molecules rain on the seed, layering on top of it and fast-tracking the natural crystallisation process. The entire growing process is then able to be completed within six to ten weeks.
At lotus jewels, we only hand select our CVD diamonds that are far superior in terms of fire, brilliance and scintillation, when compared to the other method of HPHT (high pressure, high temperature).

How do I pick the colour and clarity of the diamond?
Choosing the right diamond colour and clarity depends on your personal preferences, budget, and the overall look you're after. Our diamond specialists are here to guide you through the process, helping you understand how colour and clarity impact a diamond’s appearance, value, and sparkle. Some clients prefer a whiter stone, while others are happy to trade a slight hint of warmth for a larger size or higher clarity. We’ll walk you through the options and recommend the best balance for your needs—whether you’re after a bright, icy white diamond or a perfectly eye-clean stone that offers exceptional brilliance.
To help you make an informed decision, we use the internationally recognised GIA (Gemological Institute of America) grading system, which sets the standard for diamond quality.
Diamond Colour is graded on a scale from D to Z:
D–F: Colourless — these diamonds are the rarest and most valuable, with a bright, icy white appearance.
G–J: Near Colourless — these offer excellent value and appear white to the untrained eye, especially when set in yellow or rose gold.
K–Z: Faint to Light Colour — these diamonds have a noticeable warm tint, which may appeal to those seeking a vintage or softer look.
Diamond Clarity is graded based on the presence of internal (inclusions) and external (blemishes) characteristics:
FL–IF (Flawless to Internally Flawless): Extremely rare, with no visible inclusions even under 10x magnification.
VVS1–VVS2 (Very, Very Slightly Included): Inclusions are minute and very difficult to see under magnification.
VS1–VS2 (Very Slightly Included): Inclusions are small and difficult to detect without magnification—an excellent balance of quality and value.
SI1–SI2 (Slightly Included): Inclusions may be visible under magnification or to the naked eye, but many are still "eye-clean" and offer great value.
I1–I3 (Included): Inclusions are obvious and may affect brilliance or durability.

Where do your diamonds come from?
All diamonds come paired with GIA, IGI or HRD certification, and have been carefully hand selected from one of our manufacturing partners rough inventory - located in New York, Surat and Antwerp. 
If you've been quoted for a specific diamond elsewhere, feel free to share the details with us. In many cases, we can source the exact same diamond—or a comparable one of equal quality—at a more competitive price. Thanks to our strong supplier relationships and transparent pricing, we’re often able to offer better value without compromising on quality. Let us know what you've been shown, and we’ll do our best to match or beat it.